The Fairview Southdale Hospital is an award winning multispecialty health care system in the southwest Twin Cities metro area. It is comprised of more than 40 specialty services, using innovative technologies and treatments with the art of medicine. We are looking for an enthusiasticHUC to support Station 88.
Hours: 48 every two weeks
The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the first impression guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guests stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions
Ensures exceptional patient & guest experience is achieved
Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.
Answers patient intercoms/call light promptly and relays requests in a timely manner.
Answers phones promptly and courteously. Listens to and anticipates the customers needs.
Protects confidentiality of protected health information while working in a highly visible environment.
Orders patient meals per patient procedure daily.
Coordinates activities of unit to support patient care staff.
Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
Orders and maintains adequate stock of office supplies.
Performs telephone message taking and directs communication in a timely fashion.
Effectively uses communication systems for both routine and emergency transactions.
Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
Interacts with other health care team members, patients and public in a prompt and courteous manner.
Maintains order and cleanliness within the nursing station desk and supply areas.
Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.
Works collaboratively with all nursing staff team members.
Uses time efficiently and actively participates in productivity of department.
Manages medical record and data flow within the unit to support safe patient care processes.
Maintains medical records for all patients.
Prepares medical records with applicable forms.
Requests/obtains medical report information as necessary.
Processes patient charts including admissions, transfers and discharges.
Maintains confidentiality of all information by sharing information only with those who need to know.
Uses computer systems to accurately and safely track patient information.
Fulfills physician orders
Orders necessary equipment and services, within scope
Checks orders for accuracy.
Communicates order changes needed to health care provider
1 year customer service experience
2 or more years of customer service experience
Previous HUC, administrative or hospitality industry experience
Other Required Skills
Ability to deliver excellent customer service in a fast paced environment, effective communication skills, ability to prioritize and multi-task. Understands medical terminology
Additional skills in keyboarding, computer/PC, printer, copier, paging and multi-line telephone
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.