Fairview Health Services is looking for an Advanced Nutrition Aide on the University Campus (East Bank) in Minneapolis, Minnesota. This position is responsible for guiding patient through room service process by phone and communicating with hospital staff regarding diet order information. This position is great for building customer service skills and getting experience with patient interaction over the phone. You will also gain experience working with allied health professionals such as nurses and dietitians. This is a great position for anyone to gain experience if you are seeking to work in a medical profession. Nutrition Services staff directly influences the patient, guest, and staff experience by preparing and serving the food that sustains everyone through their healing or their work. There is great opportunity to engage directly with patients and/or staff, and an opportunity to work together on a team of engaged employees. There are day, evening and night shifts available where there are casual positions with no guaranteed hours all the way up to full time hours.
About This Position:
The position reports to multiple supervisors and three department managers. (May also report to other department supervisors, as well as operations manager and general manager)
Approximately 100 employees in the Department
Benefits included for positions with 40 hours per pay period or above.
Taking meal orders from/for patients in a Call Center Environment
Demonstrates basic knowledge of nutrition.
Ability to explain diet order to patient or staff.
Knowledge of specific nutrients in food.
Understanding of dietary needs with modified diets
Understanding of culturally specific food choices
Ability to identify foods in relation to patient allergies
Ability to determine appropriate food choices for therapeutic diets
Ability to understand and operate room service system
Affectively communicate a diet order to a patient so that a patient has a general understanding of his/her diet order.
Ability to competently satisfy patients through offering acceptable alternative meal choices
High school diploma / G.E.D
Six months customer service experience
Six months office equipment/computer experience
Preferred qualifications (Optional):
College level nutrition or hospitality related course work completion greater than or equal to second year of a four year degree program or a graduate of a two year program
Previous experience in a healthcare food service department
Previous experience working directly with patients to provide the appropriate meal to meet their diet specifications.
Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
Previous experience as a switch board operator, telemarketer or customer service technician.
Desired Skills (Optional):
Excellent customer service
Ability to communicate clearly, both verbally and in writing, in English
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.