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General Description The Medical Assistant, Certified functions as an integral member of the virtual clinic interdisciplinary healthcare team in coordinating telehealth visits and support between patients and clinicians. The Medical Assistant, Certified performs routine administrative and patient care supportive duties in a Health System virtual medical practice that assist medical and/or nursing staff in the virtual examination and treatment of patients and ensures the virtual clinic runs smoothly. The CMA provides education and technical support for the patient and provider for various telehealth platforms, including but not limited to Video Visits and Remote Patient Monitoring devices.
Job Duties Clinical responsibilities: The CMA facilitates telehealth visits by takeing medical histories and recording other patient information like vital signs, explains treatment procedures to patients, and prepares patients for telehealth appointments. The virtual clinic CMA will provide telehealth technical support for the patient or provider, including identifying issues that require escalation. The CMA will also assist with any follow-up appointment and lab scheduling. Patient care support responsibilities may include:
Collecting relevant patient information in preparation for the virtual clinic telehealth visit.
Assisting the medical and nursing staff during the visit and after the visit in coordinating aspects of the patient's follow up care.
Promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient recordOther clinical support responsibilities include: Effective communication skills, including electronic communication through secure chat and paging providers when indicated. Identification of technical issues that require escalation.
Performs other clinical/virtual functions as delegated and supervised by the provider/physician.
May be required to work in regular clinic and perform regular clinic duties.
The CMA greets patients on video when indicated, answers telephones, schedules appointments, ensures accurate arrival of virtual appointments in Maestro Care, checkout patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as directed. May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees.
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required.
Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year ofexperience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensures, Certifications
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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