The primary purpose of the Nursing Assistant (NA) position is to assist licensed nursing staff in the treatment and care of patients/Veterans as a member of the nursing care team in the Primary Care Clinics, Outpatient Nursing Service, at the Mann-Grandstaff VA Medical Center. Nursing Assistant assignments typically involve complex nursing needs which can vary within a range of predictable to unpredictable requirements. Assist in the full range of nursing care to patients/Veterans with physical and/or behavioral problems in the Primary Care Clinics, outpatient setting, under the direction of a Registered Nurse and/or Licensed Practical Nurse. The incumbent assists health care providers in performing patient care services and duties pertaining to the smooth running of the Primary Care Team. The incumbent performs clinical and clerical duties in order to provide a "seamless" process for patients. Perform treatment procedures such as application of hot and cold packs, irrigation of wounds, and changing of sterile dressings. Prepare equipment and assumes responsibility for cleaning, decontamination, and sterilization. Perform various procedures as assigned for patients who are medically ill under direct supervision of a Registered Nurse. Perform EKGs, ear irrigations, standby as needed for gender specific exams, and clinic flow time studies accurately and in a timely manner to assist in keeping the clinic running efficiently. Recognize and react to emergent patient/resident care situations and intervenes while waiting for assistance. For example, recognize the need for basic life support (BLS), control bleeding and assist with behavior crisis, etc. Participate in code emergency situations by assisting staff. Order lab work and x-rays as directed by provider. Instruct patients on the patient's role in various tests, such as x-rays, covering information previously supplied by the doctor or nurse. Instructs patient/resident on the set up and purpose of treatment supported by auxiliary equipment such as oxygen and suction. Support patient teaching based on evidence-based, general information covered with the patient previously by either the doctor or nurse. Utilize teaching opportunities with awareness of medical treatment goals. Identify teaching needs and institute approaches to meet these. Assist other patients and/or family members in the area and provide emotional support. Independently collects a wide range of specimens including urine, throat and wound cultures. Assist the provider in the collection and transport of specimens. Assist the provider in the collection and preparation of tissue biopsies. Transport and properly document/sign in tissue biopsy specimens. Instruct the patients on his/her role in the various procedures, such as biopsies, covering information previously supplied by the provider or nurse. Instruct the patient on follow-up routine care and appointments. Perform clinical reminders as appropriate/due per the Electronic Medical Record (EMR). As indicated, administer immunizations per Unlicensed Assistive Personnel guidance. Service as clerical support for assigned PACT as well as all members of primary care. Process all primary care visitors and telephone calls to the clinic regarding availability of appointments for care and/or procedures, provide assistance with regard to changes in scheduling appointments and/or procedures. Carefully screen calls in order to obtain necessary information in order to provide appropriate and accurate assistance to the caller. Responsible to obtain correct demographic patient information on all patients i.e. addresses, phone numbers, insurance information, financial information. Employee initiates patient appointments through VISTA by utilizing the scheduling menus in order to establish proper clinical appointments. Schedule and coordinate all follow up and return appointments, assuring that a letter to that affect has been given or mailed to the veteran. Manage clinic grids to verify they accurately reflect true clinic capacity, work with the PCMM coordinator to cancel clinics as needed and notify patients. Communicate effectively with patients, families, interdisciplinary team members and other staff personnel. Act in a professional manner as a role model for peers. Display courteous verbal and non-verbal communication to patients/Veterans, staff, and visitors. Utilize proper telephone etiquette at all times. Work Schedule: Mon - Fri 10 hour day tours 0700-1730 Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.