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Position Summary: The System Program Manager for Care Process Design and Implementation facilitates and supports the design and implementation of clinical care guidelines, pathways, and other care processes to generate excellence in clinical operations that produces reliable, consistent, and excellent outcomes for patients and families while supporting excellence in clinical practice. This leader demonstrates expertise and knowledge in quality and safety, high reliability and evidence-based care and process design. Uses assessment and analysis skills to develop and implement the infrastructure, supporting tools and outcome measurement to achieve excellence in clinical quality and value-based care. Skilled in engaging key stakeholders, brings a high reliability mindset, highly collaborative and facilitates continuous improvement. Guided by quality principles including efficiency, effectiveness, safety, patient centered, equitable, timely and waste reduction and value creation in care design and implementation science.
Minimum Requirements: 5 years of experience in quality management, process improvement, high reliability organizing, care design, or value-based care models 5 years of clinical experience working in complex health care environments Knowledge of clinical informatics Experience with process/quality improvement framework and methodology
Education/Licenses/Certifications: Masters degree in nursing, medicine, or health related field highly preferred and commensurate current licensure
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day Shifts
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.